Use this form to report a problem with your machine.
Technical support is provided from
8:00 am - 4:00 pm ET Monday - Friday
After submitting this form, you should expect a response from a RB technician within the following 24 hours.
Reports submitted outside of the above-stated operating hours will receive a response on the following business day.
Please make sure to provide valid phone numbers and/or e-mail addresses to ensure our technicians can reach you promptly.